Return Policy

At zenx-tech.com, we prioritize your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help you through our clear and straightforward return process.

1. Return Eligibility Window

You have 14 calendar days from the date of receipt to request a return for your order. Requests made after this 14-day window will unfortunately not be accepted.

2. Conditions for Returns

To be eligible for a return, your item must meet the following strict criteria:

• The item must be completely unused, unworn, and in the exact same condition that you received it.
• The item must be in its original, undamaged product packaging with all associated tags and manuals included.
• Proof of purchase (such as your order number, confirmation email, or receipt) is required to process any return.

3. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect due to our error. Shipping costs are non-refundable.

4. Refund Process & Timeline

Once we receive your returned item and our inspection team verifies its condition, we will process your refund promptly:

• You will be notified via email regarding the approval or rejection of your refund.
• Approved refunds will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days (depending on your card-issuing bank's processing times).

5. How to Initiate a Return

To start a return or if you have any questions regarding our policy, please reach out to our customer support team first to receive the correct return warehouse address and instructions: